Section 1 – Booking and scheduling a kitesurfing holiday

1.1 – Bookings are only confirmed once a payment has been made and a confirmation email sent.
Bookings cannot be reserved without payment.

1.1.1 – Bookings can only be secured with a 50% non-refundable deposit.

1.1.2 – Final payments must be completed 31 days before the holiday commences.

1.2 – When the Traveller books a kitesurfing holiday with Orbitkitesurf.com , they are selecting a bundle
of tuition to be included with the accommodation offered at a specific destination with a specific start and
end date. A clear listing of “included services” is provided in the holiday information brochure. “Excluded
services” and “optional extras” are not limited to those listed, but do provide examples where extra
charges for services outside of the “included services” list may apply.

1.3 – The Traveller is responsible for booking their own flights to and from the destination country.
Orbitkitesurf.com will provide details of the nearest airport and pickup time of the airport to
accommodation transfer listed in the included services. It is the responsibility of the Traveller to book
flights matching the allocated transfer time to utilise this included service. Transfers arranged at a
different time to the transfer provided by orbitkitesurf.com are at the Travellers own expense.

1.4 – Travellers are required to notify orbitkitesurf.com at the time of booking the holiday of any medical
condition suffered by them that may be relevant to the activity, and which could be considered a risk to
their own or others health and safety. All information given will be treated with strict confidentiality. Any
misinformation will void the partakers insurance cover for which orbitkitesurf.com will not be held
accountable.

1.5 – Travellers are responsible for ensuring that they meet the requirements to enter the country of the
kitesurfing holiday destination and any through-routes. Disadvantages resulting from noncompliance with
these regulations, e.g., payment of cancellation costs, shall be borne by the Traveller. Orbitkitesurf.com
advises that the Traveller ensures that they hold a valid passport with at least 6 months validity from the
date of entry to the destination country.

1.6 – Travellers are responsible for ensuring that they hold the correct tourist visa for entry to the
destination country. Disadvantages resulting from non-compliance with these regulations, e.g., payment
of cancellation costs, shall be borne by the Traveller. Orbitkitesurf.com recommends following guidance
from the embassy or consulate of your home country to meet the requirements necessary to enter the
destination country.

Section 2 – Rescheduling & Cancellations

2.1 – If the Traveller is unhappy with orbitkitesurf.com terms and conditions of booking, they can contact
orbitkitesurf.com and request a refund within 48 hours of the booking confirmation, provided that they
have booked onto the holiday prior to 31 days of the holiday start date. Within 31 days of the holiday,
refunds will not be given. Bookings cancelled within the 48 hour period following the transaction will incur
a 3% fee to cover costs incurred by orbitkitesurf.com while processing the transaction.

2.1.1 – Any cancellations after this 48 hour window are not refundable, however, the Traveller may
transfer their holiday to another person.

2.2 – The Traveller may cancel the booking at any time up to 31 days prior to the holiday start date by
contacting orbitkitesurf.com.

2.2.1 – Cancellations initiated 1 month before holiday start date will be refunded minus the 50%
nonrefundable deposit.

2.2.2 – Cancellations will not be accepted after the 31 days and the holiday is not refundable if the
Traveller cannot attend.

2.3 – If the traveller does not make use of individual travel services that orbitkitesurf.com has properly
offered for reasons for which the Traveller is responsible, the traveler has no right to a proportional refund
of the travel price. The same applies if a service cannot be used because the Traveller does not meet
certain requirements (e.g., health or conditional requirements), although orbitkitesurf.com has fulfilled its
pre-contractual information obligations in this regard. Orbitkitesurf.com recommends taking out travel
cancellation insurance.

Section 3 – Provision of coaching services

3.1 – All decisions regarding the running or cancellation of any kitesurf tuition are at the absolute
discretion of orbitkitesurf.com whose decision shall be final.

3.2 – All courses are weather dependent and this may adversely affect your course. If in the judgement
of orbitkitesurf.com a course is unable to start, or has to stop early due to weather conditions or for any
reason where safety could be compromised, a lesson credit will be provided in respect of any time owed
to the Traveller by orbitkiesurf.com; a refund will not be an option.

3.2.1 – All lesson credits should be used within the holiday period as scheduled by orbitkiesurf.com
Team. Where a 3 hour group session cannot be completed during the holiday period due to the weather,
orbitkitesurf.com will raise a voucher worth the total cost of the remaining lessons which must be used
within 1 month of their return back to the UK using orbitkitesurf.com School’s UK services.

3.3 – Orbitkitesurf.com course outlines are just a guide and it has to be accepted that everyone
progresses at different rates. Along with possible changing weather conditions, unique rates of
progression may have an effect on the course structure. It is down to orbitkitesurf.com team to make the
decision on any given day how the course is run which will always have the groups / individuals best
interests taken into consideration. No courses guarantee a level of attainment. We work towards these in
accordance with Travellers abilities and individual learning styles.

3.4 – Travellers must be aware that power kite sports are potentially dangerous and are undertaken
entirely at the Traveller’s own risk.

3.5 – Any Traveller using their own equipment on a lesson must hold their own 3rd party liability
insurance. This may be purchased via the British Kite Sports Association as a part of their membership
scheme.

3.6 – orbitkitesurf.com reserve the right to use any photos taken during the lessons (excepting minors,
whose photos shall not be taken.) The images will not be sold onto a 3rd party. If you feel uncomfortable
with a photo being taken on your lesson, please advise your instructor.

3.7– If the Traveller does not make use of the coaching services that orbitkitesurf.com has properly
offered for reasons for which the Traveller is responsible, the Traveller has no right to a proportional
refund of the travel price. The same applies if a service cannot be used because the Traveller does not
meet certain requirements (e.g., health or conditional requirements).

3.8 – If a Traveller leaves the lesson while the instructor deems the conditions fit to run the course, the
student forfeits their lesson time and no refund will be given. If a Traveller cancels on the day or does not
show up, they are charged in full for that session.

3.9 -Travellers who book a coaching program offered by orbitkitesurf.com must have the required
experience as described in the invitation to participate. The responsible instructor or supervisor on site
has the right, in the event of a lack of qualification, to rebook the Traveller to a course suitable for his/her
knowledge, provided that such a course or program can be offered; if such a course or program cannot
be offered, there is no claim to participation in the booked course.

Section 4 – Conditions of Occupancy

4.1 – Rooms must not be used for any unlawful purpose. The Traveller will be liable for payment of any
charges incurred by any guest with the room together with all replacements and necessary costs for any
damage or loss to the accommodation and its contents caused by any guest. The Traveller authorises
the accommodation manager to charge their credit card for any loss, damage or monetary contribution
for which any Traveller is liable under this document or otherwise.

Section 5 – Limitation of liability

5.1 – orbitkitesurf.com is not liable for service disruptions, personal injury and property damage in
connection with services that are provided by a third party agency and not provided by orbitkitesurf.com
(e.g., excursions and accommodation).

5.2 – orbitkitesurf.com is not liable for services that are used by the Traveller as part of the package tour
and are not arranged or organised by orbitkitesurf.com or its local representatives, but rather, for
example, by the accommodation provider or other persons or companies under their own responsibility.

5.3 – orbitkitesurf.com is not liable for loss of services due to travel disruptions, COVID-19, personal
illness or injury or the improper provision of services in any area that orbitkitesurf.com does not directly
control.